3CX Essentials for SMEs

As BT works to remove physical phone lines from the UK network, many businesses are wondering if they still need  a phone system. After all, more and more people now get in touch with businesses via online methods such as email, web chat and social media.

Despite the convenience of these things, it is likely too soon to forget all about having a business phone system, assuming that you still want to give your customers the best experience. According to a 2023 survey more than two thirds of people still list a phone call as their preferred method by which to contact a business.

If you want to best retain the functionality and convenience of a PBX phone system then you need a reliable VOIP solution. 3CX offers just that.

What is 3CX?

3CX is a cloud hosted VOIP PBX offering all of the functionality that you would expect of a business class phone system. It is trusted by small to medium businesses and recognisable industry names (Pepsi, Hugo Boss and even our own NHS) alike.

The ease of managing 3CX is a key reason for this. From a central management console, our engineers can configure ring groups, call menus, business opening hours and much more. Changes can be rolled out quickly and with minimal disruption to your staff.

As 3CX is a VOIP system, all you need to get started are a working internet connection and a compatible SIP trunk, which is a virtual exchange on which your geographical 'landline' numbers will be hosted.

Why host 3CX in the cloud?

As with any cloud solution, 3CX can be accessed in any location where you have an internet connection. That means (for example) that a home worker can take a call to your businesses landline number from their home address and then transfer to a member of staff based in the office. 

In addition to wide deskphone compatibility, 3CX provides free to download apps for iOS, Android and Windows devices meaning that staff can make and receive calls on their mobile, or via their laptop.

By hosting in the cloud your team benefit from an effective solution for modern business, without the need for costly and difficult to maintain on-site hardware.

How Can I Purchase 3CX?

You must purchase 3CX via a registered reseller:

https://www.3cx.com/ordering/find-reseller/

NP are a 3CX Silver Partner and 3CX is included within our NP Hosted Voice plans.

Why Should I Choose NP as my Reseller?

NP are one of a select few 3CX silver partners based on Merseyside. Achieving silver certification is no mean feat and validates our commitment to retaining our 3CX customers and developing our support team's knowledge of the system.

Any NP Hosted Voice client benefits from unlimited access to our engineers during business hours of 8:30 am to 5 pm and any request raised will be responded to within a maximum of ninety minutes.

If you are ready to receive a no obligation quote for an NP Hosted Voice agreement then head on over to our contact page!