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Who We Are.
NP are a managed services provider, founded in 2004 to meet the increasing demand for cost effective IT and telecoms support. We offer a wide range of business technology services and solutions to single and multi-site businesses across the UK, covering a range of market sectors. Our team of engineers deliver technical expertise with a customer focused approach.
What differentiates us?
It's our wide range of services, proven track record and client driven approach which differentiates us from other IT companies. We are proud of our client feedback, with our Net Promoter Score well above industry average. When things don’t go quite to plan – we close the loop and a service manager will contact you to understand what went wrong – and make it right.
Our service performance.
As part of our process for improving services, we measure our Net Promoter Score. This is a reflection of our performance through our customers’ eyes. Customer service requests are logged in our ticketing system and for every ticket generated, customers are asked to rate their level of service satisfaction. All responses are recorded for us to note and act upon.