Our Mission
To help organisations select, implement and manage business technologies to achieve a competitive advantage.
Who We Are.
NP are a Technology Services and Solutions provider, founded in 2004 to meet the increasing demand for cost effective IT and Telecoms support services. At NP we offer a wide range of managed business technology services and solutions to single and multi-site businesses across the UK, covering a wide selection of market sectors.
What differentiates us?
It's our wide range of services, proven track record and client driven approach which differentiates us from other IT companies. We are proud of our client feedback, with our Net Promoter Score well above industry average. When things don’t go quite to plan – we close the loop and a service manager will contact you to understand what went wrong – and make it right.
Our service performance.
As part of our process for improving services, we measure our Net Promoter Score. This is a reflection of our performance through our customers’ eyes. At NP, customer service requests are logged in our ticketing system and for every ticket generated, customers are asked to rate their level of service satisfaction from 0-10. All responses are recorded for us to note and act upon to benefit the customer if required.
Our Service Locations.
NP operate primarily within the North West of England from our base in Widnes. Our engineers are located with easy access to Liverpool, Manchester, Warrington, Crewe and Preston. A number of our clients operate nationally and internationally, and due to the nature of our services, we are able to accommodate their needs with ease.