NP are a Technology Services and Solutions provider. Founded in 2004 to meet the increasing demand for cost effective IT and Telecoms support services within the SME sector.
At NP we offer a wide range of managed business technology services and solutions to single and multi-site businesses across the UK, covering a wide selection of market sectors
Its our wide range of services, proven track record and client driven approach which differentiates us from other IT companies.
We are proud of our client feedback, with our Net Promoter Score well above industry average. When things don’t go quite to plan – we close the loop and a service manager will contact you to understand what went wrong – and make it right.
As part of our process for improving services, we measure our Net Promoter Score. This is a measure of our performance through our customers' eyes. All customer service requests are logged on a ticketing system. For every ticket generated, feedback from the customer on the level of their service satisfaction on a scale from 0 to 10 for that ticket is recorded. Service satisfaction ratings provided by customers are categorised for each ticket into 4 groups as shown.
The Net Promoter Score system is much more than just the score. More importantly we ask customers the reasons for their ratings. This provides employees throughout the organisation the opportunity to hear comments from clients every day - in their own words. This closed-loop feedback is used to learn more about how we can improve our processes, people, products and pricing for the long term.
Founders Dean Ross and Brian Cosgrove together had over fifty years’ experience in the IT industry within large organisations and SME’s. They are long-time friends, but more importantly are both passionate about customer service.
Both were frustrated by the poor levels of customer service generally within the IT industry, the lack of documentation and the failure of many IT projects to deliver to expectations.
Their experience also highlighted the general lack of understanding many business owners had regarding their IT systems and the high levels of risk being taken by many businesses.
This experience identified a market opportunity and in 2004 they decided to make the commitment to provide a solution to address these problems. The company called NP Projects Ltd, had a mission, “to help organisations select, implement and manage business technologies to achieve a competitive advantage”.
From a small beginning with just two people, they nurtured a business culture of learning and accountability, with the aim to be consistently the best customer service business that their customers know.
Today NP has grown to be a leading provider of business technology solutions in the north of England.
We support and manage businesses and organisations across the North West of England. Our IT Support and Consultancy teams can help you achieve more. You can view our primary locations below, or contact us for more details.
NP Merseyside & Cheshire:
0151 257 7754
NP Greater Manchester:
0161 358 0156
NP East & Yorkshire:
We can provide you with business critical support 24 hours a day, 7 days a week.
Standard support is provided Monday to Friday 08:30 to 17:00. Support outside these hours is available upon request.